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Virgin Games Casino Review

Last Updated on 29/08/2023
Fact checked by: Charlie Walker
2.2/10 Overall Rating by Gambling Pedia
Editor's Verdict

Virgin Games casino is ideal for new and casual players seeking a fuss-free gaming experience. With its user-friendly design and regular wager-friendly extras, it offers top-notch entertainment. However, some users have reported concerns regarding customer support response times and withdrawal processes. Keep these factors in mind when considering the casino.

⚠️ This casino is no longer recommended by us. Please visit our top-picked casinos.

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Ratings

Payout Speed

Bonus

Bonus

RTP %

Banking

Games

Security

Players Review

5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 1 review)
Excellent100%
Very good0%
Average0%
Poor0%
Terrible0%
2.2/10 Overall Rating by Gambling Pedia
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Payment Methods

Pros

First-class mobile site
Amazing rewards program
24-hour customer support
Regular promotions and tournaments

Cons

Strict verification process
process Withdrawals can take time
Bland site design
Virgin Games Casino Review

Virgin games casino is a well-known brand that has held its own in the gambling industry. The virgin casino online site was launched in 2004, remaining at the top of player consideration ever since. The gaming site is operated by Gamesys Ltd, an established and respected gaming company backed by a large team of gaming experts. Moreover, the Gambling Commission of Great Britain and the Gibraltar Regulatory Authority fully licensed and regulated the casino.

The gaming hub is brimming with content, with over 1,000 of the best online casino games, from many top-tier providers. I found the casino pleasant to navigate, with lots of excitement. Virgin Games also features free-to-enter tournaments, a generous rewards program and lots of promotional extras, so there’s always a reason to log in and play. We will thoroughly explore the site and cover my honest and expert thoughts.

This Virgin Casino review is based on our experience, and we strive to provide honest information. The review is based on recent experiences, with up-to-date information. We have dived into every nook and cranny of the platform, covering everything from the content to the reputation. Let’s examine why you should check out this online casino.

Casino Information

🌐 Websitewww.virgingames.com
📅 Year Established2004
🃏 Games OfferedSlots, Live Casino, Blackjack, Roulette, Video Poker, Bingo
📱💻🖥️ Compatible DevicesDesktop, iOS, Android, Windows
📆 Payout Days1-3 business days
🛡️ Gambling AuthorityUK Gambling Commission, Gibraltar Gambling Commissioner
👤 OwnerGamesys Operations Limited
🎮 Number of GamesOver 200
💻 SoftwareGamesys, IGT, WMS, Hasbro, and more
💹 Payout Percentage96.5% (approx.)
💰 Max JackpotProgressive jackpots reaching millions
📞💌 Customer Support24/7 Live Chat, Email, Phone

Welcome Bonus

Virgin Games opens its virtual doors and welcome new players with either £50 of free Bingo play or 30 Free Spins on the “Double Bubble” slot game. You will need to deposit £10 or more to claim the welcome offering. Moreover, there are no wagering requirements attached to the bonus offers.

Terms:

• Free Spins valued at £0.01 per spin
• Bingo Tickets valued at £1 per ticket
• Offer expires in 30 days

Other Promotions

Virgin Games is very active in serving up promotional goodies, with lots of options to choose from. The casino has a dedicated area called ‘The Vault’ where you will find all the promotions. There are currently nine promos on offer at the time of writing, with a mix of competitions, bonuses, and giveaways. You will also receive special treats through email, so consider switching your marketing notifications.

  • 🎁Deal It In: If you opt-in and wager £100 or more on the live casino games, you will enter a draw to win up to £250. There are a max ten entries per player and a total of 100 winners.
  • 🎁Bonus Drop: You can win daily prizes like cash and free spins here. This promo is free to enter, and all you need to do is load up the Bonus Drop machine and play daily.
  • 🎁Slot Masters: These are free-to-play tournaments where there are 20,000 prizes to play for. The top prize is 150 free spins.
  • 🎁Game of the Week: The weekly promo allows players to play for a chance to earn extra offers on a selected slot game. To enter this promo, you must wager at least £30 to the slot.
  • 🎁Poker Chips: You can play for a share of £200 in poker chips or cash every week. This is a free-to-enter promo on the selected poker tournaments.

USER Experience

🎨 Site Design

Virgin Games has an immaculate and simple design that lacks colour. The site is dominated by its white background, which makes things seem bare. The usability is first-class, with easy navigation, and the presentation of the games and promotions offers a convenient user experience.

⚡ Performance

The Virgin Games platform has been built on a foundation that uses the latest gaming technology. The platform drives efficient performance across all devices, and the usability is seamless and smooth. It’s speedy running also means the games run without a hitch, so you don’t experience lag.

📱 Mobile Compatibility

The casino has been developed to provide a fully responsive experience across all iOS and Android devices. The mobile performance is flawless, with all the best games and promotions at your fingertips. The mobile casino site presents the game without compromise, so you will surely appreciate a quality betting experience straight from your pocket.

Security & Licensing

Virgin Games is dual licensed by the Gambling Commission of Great Britain and the Government of Gibraltar. These governing bodies are highly respected in the industry, enforcing strict rules to ensure player safety and a fair betting experience. The certifications are hard to obtain, with certain standards required for such prestigious licenses. Additionally, the gaming site has been built with iron-clad SSL encryption technology that offers a rock-solid defence against any online threats.

Virgin Games has a strict policy on data and privacy, so you can rest assured that no details are passed on to third parties. The casino has stood the test of time and provided a safe and secure betting environment for over a decade, making this casino a trustworthy place to enjoy real money games.

Furthermore, the real money casino games are thoroughly tested to ensure the random number generators are functioning correctly and no foul play occurs. These game audits leave no stone unturned and run across hundreds of betting rounds. Only once the casino game is deemed fair is it published for play.

Virgin Games Casino Awards

🏆 EGR Operator of the Year 2020

Banking Options

Virgin Games strips out all the work and makes it easy to get your real money balance topped up. The casino allows you to safely send money through your trust Visa and Mastercard debit payment. It’s worth noting that you cannot make deposits using credit cards at UK-licensed casinos. You can also select the PayPal eWallet service to transfer your funds. This option offers a quicker route and hardened security between your bank and the casino. All transactions are backed by the best banking encryption technology, the same as online banks.

All deposit transactions are complete instantly, while the withdrawal times will vary. The average time to cash out your winnings is around three days. If you want to cash out your winnings without waiting, consider using the PayPal eWallet service. You only need £10 to fund your play and £10 to make a withdrawal.

Payment Methods

Below is a list of popular payment options available at Virgin Games casino. These payment methods offer convenient and secure ways to manage your funds for deposits and withdrawals. Choose the option that best suits your preferences:

Virgin Casino Deposit and Withdrawal Limits and Fees

 


Method Min Max Processing Time Fee
Credit Card £10 £20,000 Instant 5%
Debit Card £10 £20,000 Instant 5%
Bank Wire £10 £20,000 1-3 business days None
PayPal £10 £20,000 Instant None
Neteller £10 £20,000 Instant None
Skrill £10 £20,000 Instant None
Paysafecard £10 £200 Instant None
Method Min Max Processing Time Fee
Bank Wire £100 £20,000 1-3 business days None
Check £100 £20,000 7-10 business days None
PayPal £100 £20,000 Instant 2%
Neteller £100 £20,000 Instant 2%
Skrill £100 £20,000 Instant 2%
Paysafecard £100 £200 Instant None

Transaction Security

All deposit and withdrawal transactions are fortified using the most robust encryption technology. This shields your banking transactions from any online threats, so you can transact with complete peace of mind. Lastly, the casino does not charge any fees on your payments.

Game Selection & Software Providers 

🎰 Slots

The slot games take up most real estate on the Virgin Games site. The casino has over 1,000 of the best online slot games, with everything from the latest releases with captivating bonus features to the old-school classics with just three reels and fruit symbols. The online slot games take you to all types of weird and wonderful places, with many themes to choose from. You can cast your line and fish out wins in “Big Bass Bonanza” or grab your lucky charms and hit up the “Rainbow Riches” slot, where a leprechaun will make so a jolly celebration. The casino also stocks a good range of progressive jackpot slots where the prize keeps increasing until a lucky winner triggers the windfall. What’s more, you can relive some of your favourite movies and TV shows in slot form, with the likes of “The Goonies” and “Ted”.

🎲 Table Games

There’s a huge range of top-notch casino tables for those who like to go head-to-head with the dealer on the virtual felt. You can show off your skills across blackjack, roulette, baccarat, and poker games, including video poker. These games include the regular rules, but you will also find games that offer a twist on the rules. If you’re a blackjack fan, then you can enjoy “Single Deck Blackjack”, “Multihand Blackjack”, “9Up Blackjack”, and many others.

1️⃣2️⃣3️⃣ Bingo Games

The casino also has a dedicated bingo lobby where you can enter many different bingo rooms. The lobby features 75, 80, and 90 ball bingo games. These games have small and big prize pools, and the entry fees suit all budget sizes. The games also display the number of players currently in the game. Lastly, there are some free-to-play bingo rooms, so it’s always worth having a play, even if you’re new to bingo!

🎥 Live Games

Virgin Games casino has a loaded library of live games, covering all your classic casino tables and some unique game show titles. These games are set in a brick-and-mortar casino with highly trained dealers and hosts that keep the betting action flowing. The games are designed to create the ambience of a real casino without you having to leave the comfort of your own home.

⚙️ Software Providers

Virgin Games casino has partnered up with many reputable and exciting providers, including top names like Red Tiger Gaming, Pragmatic Play, and Evolution Gaming. These top-tier studios build games using the best technology that brings brilliant detail to the games, not to mention the innovative bonus rounds. These providers are still creating new and exciting games, so there are some fresh titles to enjoy every week.

Live Casino

📹 Types of Live Casino Games

There’s no shortage of live dealer action at Virgin Games. Many versions of blackjack, roulette, baccarat, poker, and game shows exist. These games feature the standard rules, and many offer something new and fresh. The game shows include money wheel games, lottery games and others, like “Crazy Coin Flip”. Other popular live dealer games include “Craps”, “Dead or Alive Saloon”, and “Football Studio”. Additionally, the casino offers some exclusive VIP tables with betting limits reserved for those with big bankrolls.

📹 Streaming Quality & User Experience

The live games are broadcast in crisp high-definition quality, putting you in the middle of the most thrilling moments. These games stream straight to your screen in real-time, with luxurious settings to immerse you in the moment. The games allow you to choose from multiple camera angles. You can also interact with the dealers, hosts and players via live chat. The dealers efficiently serve cards and are happy to interact to keep things fun.

Featured Game Providers

Evolution is the undisputed leader in live game creation. The provider uses the latest technology to deliver the most enthralling live dealer experience. Virgin Games casino hosts the full catalogue of games from Evolution Gaming.

Mobile Compatibility & User Interface

Mobile Site Experience

The Virgin Games casino has been built to perform on all smartphone and tablet devices. Its mobile product, with a first-class design and easy usability, feels superior to its desktop counterpart. The mobile casino site has a clean-cut, user-friendly design that places the top games front and centre. The flawless touch control means you can glide through the content and enjoy an immersive view on the small screen. The mobile casino boasts excellent navigation, too, so you can trawl the content with a few swipes and pick out your top games. Playing on mobile was a positive experience, with no issues encountered. The performance was smooth, with no lag or hang time experienced.

Mobile Game Selection

The full portfolio of casino games is available to play through the mobile site. The games have been built using HTML5 technology, making the content compatible with all mobile devices. The touch-friendly gaming content includes all slots, tables, and even the live dealer lobby, so you have all the play in your pocket. The games can also be enjoyed in free-play mode on mobile, so you can experience the games without any financial risk.

Mobile App Availability

Virgin Games has a native mobile app for download on iOS and Android. The dedicated app gives instant access to the best gaming content with sublime useability and control. The mobile app is highly rated by users, boasting a 4.6/5 score on the App Store.

Virgin Casino iPhone App Details

 

Developer Gamesys Limited
Size 212.1 MB
Compatibility iPhone: Requires iOS 13.0 or later.
iPad: Requires iPadOS 13.0 or later.
iPod touch: Requires iOS 13.0 or later.
Languages English
Price Free

Virgin Casino Android App Details

Version 11.48.5
Updated on Feb 11, 2023
Requires Android 5.0 and up
Downloads 10,000+ downloads

Responsible Gambling

Virgin Casino takes responsible gambling seriously and ensures players have all the tools and information to stay safe and in control. The casino has a dedicated area for all things related to safe gambling. The page provides a breakdown of the account limitations, reminders, and information on professional organisations.

At Virgin Games, you can set up some limits to help you stay within your budget. Another way to keep track of your spending is by setting up a reminder. This will alert you when you have been gambling for a set time and allow you to consider taking a break away. Additionally, you can take a self-assessment test should you feel you are gambling too much. This will highlight whether or not you are at risk of a problem and should consider bringing things to a halt.

We recommend checking out this page and setting up some limits before you place real money bets.

Setting Limits & Taking Breaks

The casino gives you complete control of your spending by limiting the amount you can deposit each day, week, or month.

At Virgin Casino, you have the tools to help beat any concerning gambling behaviour. You can set up a cooling-off break, which is a temporary break that can be set up for one day to up to 6 weeks. If you are at the deep end of some bad gambling habits, then you should consider self-excluding.

Self-Exclusion Options

Setting up a self-exclusion will block all access to your casino account until the exclusion period ends. You can self-exclude for six months to up to 5 years, and you cannot end the exclusion period early.

Players Reviews – Trustpilot

Having been online since 2004, the casino has had its fair share of reviews. We are going to take a look at what other players are saying about the casino on Trustpilot.

👍 Positive Reviews

“Better than other sites. I will be using Virgin Casino as my main site from now on due to their good generosity and the random gifts that they give. I really respect them as a gambling site and will use their services over any other service from now on.”

“Might not win all the time, slots are decent, though, and the site and app are easy to use. People moaning shouldn’t be gambling in the first place. Get paid out the next day normally as well. Good, all around.”

“I’m so super impressed with this site, the games, the graphics, the freebies and best of all, the win withdrawal of 3 hours is super spectacular.”

👍 Positive Reviews

“Just started on here last week seems okay. Not had any win in 80 pounds but we will see what happens next month. Okay, variety of games, but there could be more options.”

“Tech problems seem to have cleared up now. My money has not been refunded when it says confirmed told it can take up to 3 days now, so quick refund looks like it’s stopped now.”

“Going through your customer service feels like I’m speaking to a robot. Virgin games are rubbish and not worth the waste of money. You can pile loads of cash in to receive as little as 2p back, joke.”

Summary of Player Feedback

Virgin Games, like every casino, has many positive and negative reviews. The bulk of the positive reviews brush over the quick withdrawal times and the regular promotional goodies. In contrast, the negative reviews touch on the site design and the number of games, with some complaints about drawn-out withdrawal times. However, the casino has only responded to the positive reviews and has not paid much attention to the negative reviews.

Virgin Games Casino Vs. Other Popular UK Casinos

Features 888 Casino Betway Mr Green
UK License ✔️​​ ✔️​​ ✔️​​
Multiple Payment Methods ✔️​​ ✔️​​ ✔️​​
Fast Withdrawals ✔️​​ ✔️ ​ ✔️​​
High RTP ✔️ ​ ✔️​
Live Casino ✔️​​ ✔️​​ ✔️ ​
Mobile App ✔️​​ ✔️​​ ✔️​​
VIP Programme ✔️​​ ✔️​​ ✔️​​
Poker Rooms ✔️​​ ✔️​​
Bingo Games ✔️​​

How to sign up with Virgin Casino

Getting signed up to Virgin Games casino is simple, thanks to an easy three-step registration process.

Head over to Virgin Games Casino and hit ‘Join Now.’

Enter your name, email address and date of birth.

Enter your name, date of birth, gender, language and preferred currency.

Select your home address, enter your mobile number, and agree to the terms and conditions.

Once you have completed the registration form, you will need to verify your account by providing some government issued documentation.

Compatible devices

 

VIP & Loyalty Program

VIP Membership

Virgin Games ensures loyal players are duly rewarded through the Virgin Games Plus program. The casino does not have a program set over various levels and tiers. Rather, the casino has a VIP invite-only club. Once you are deemed a VIP and invited into the club, you can expect some incredible rewards and treats.

Special Bonuses

As a Plus member, you will get plenty of bonus treats on top of the standard promotions. You will receive exclusive bonuses that have been designed specifically for you. These bonus offers come in reload bonuses and free spins, with favourable terms to keep things fair. There are some other VIP treats to look forward to too.

Additional VIP Benefits

Every time you play real money games, you will earn V Points. These points can then be exchanged for bonus offers. Other perks include tangible gifts; you even get a sneak peek of upcoming game releases. Moreover, there are monthly surprises to look forward to, such as free spin draws, cash drops, and more.


 

Customer Support

💡 Help Centre & Guides

You can check out the comprehensive help centre at https://help.virgingames.com if you need some information. Here, you will find helpful information and guides covering banking, games, security, and more. There is also a complete FAQ page that covers the most general queries. If you do not find the information you are looking for, you can also reach out to the support agents directly.

💬 Live Chat Support

The customer support agents are easily reached through live chat https://help.virgingames.com is also visible on every page. The support agents work around the clock so that you can reach out day or night. The service is always friendly and professional, and the knowledgeable agents respond instantly.

📧 Email Support

If you have something less urgent to query, you can contact the support staff through the following email [email protected]. The agents usually get email replies sent back within 24 hours.

📞 Phone Support

 



 

FAQs

How long does it take to process a withdrawal request for Virgin Games Casino?

Virgin Games casino will process your winnings within 4-24 hours, and once processed, the cash out time will vary on your payment option. The quickest payment method is PayPal, followed by a debit card.

How does Virgin Games Casino ensure the safety and security of user data?

Virgin Games casino has a strict privacy policy and robust security that shields your data from being compromised.

Can I use multiple payment methods for Virgin Games?

Yes, you can pick from the regular Visa or Mastercard banking payment or use the popular PayPal eWallet option.

Does Virgin Games Casino offer any tournaments or competitions?

What is the maximum payout on Virgin Games Casino?

Yes, Virgin Games is active in running tournaments, giveaways, and competitions, so there’s plenty of excitement waiting for you.

Virgin Games casino does not have a limit on the most you can win on the real money games.

Can I cancel a withdrawal request on Virgin Games Casino?

No, you can no longer cancel your withdrawal requests at UK casino sites due to regulations.

Preston Davis is a gambling writer based in London. He's always on the lookout for new Online casinos, bonuses, and games to write about - so you can be sure he's on top of any news as soon as it breaks. Preston takes his work seriously but likes to have fun too - which is why he thoroughly tests everything he reviews before giving his final verdict. Preston enjoys spending time with his wife and two young children when he's not writing or playing games.