MRQ Casino captivated us with its user-friendly interface and diverse game selection. Continuously evolving, it remains a competitive UK gaming option, licensed by the United Kingdom Gambling Commission (UKGC). This ensures fairness and transparency, appealing to casual gamers who appreciate pure gameplay without the encumbrance of bonus funds. MRQ Casino merits a strong recommendation for those seeking a secure, enjoyable gaming experience.
Seamless user experience: Easy navigation and enjoyable platform use.
Attractive design: Visually appealing and engaging interface.
Compatibility: Accessible on various devices for user convenience.
Game variety: Wide selection of games, including a full Bingo lobby.
Cons
Support hours: Customer service unavailable after 8 pm.
Limited bonuses: Fewer bonus offers due to wager-free nature.
High-rollers: Less attractive for players seeking lucrative bonuses.
No 24/7 support: Potential for delayed issue resolution.
MRQ Casino, having emerged in 2018, has carved out a noteworthy reputation in the realm of UK gaming. The brand's commendable efforts to sustain its digital presence and provide an unblemished user experience should not go unmentioned. Nevertheless, it behoves us to delve deeper and examine the multifaceted aspects of this gaming platform, shedding light on its merits and potential shortcomings.
MRQ Casino, owned by Lindar Media, is certified by the reputable Gambling Commission of Great Britain. This prestigious licensing authority ensures the operator adheres to high fair play and security standards.
The casino confirms that all games undergo rigorous testing to ensure the accuracy of their random number generators. An independent authority conducts these tests, putting the games through thousands of betting rounds to maintain a return to player percentages.
With robust SSL encryption security technology, MRQ Casino offers a strong defence against online threats. This allows you to provide data and make payments confidently.
Moreover, MRQ Casino promotes a safe gambling environment with a comprehensive safer gambling policy. The dedicated page offers excellent tips for safe and responsible gambling and useful tools such as deposit and wager limits, a Reality Check, a self-assessment test, a gambling tracker, and cooling-off and self-exclusion options. The casino also provides contact information for reputable problem gambling organizations and a fully trained customer support team for assistance.
Games & Software
Boasting over 900 casino titles, MRQ Casino provides a diverse gaming experience. The games are neatly categorized, making navigation through the extensive portfolio straightforward. Categories include New, Top, Blackjack, Roulette, Slingo, Jackpot, Megaways, Live, and Coming Soon.
MRQ Casino partners with leading gaming providers like Pragmatic Play, Red Tiger Gaming, and NetEnt, offering video slots, table games, jackpots, and live dealer titles from over 20 software providers. The slot games cater to various preferences, featuring the latest releases, three-reel classics, Megaways, and more.
Table game enthusiasts can find a selection of blackjack and roulette tables, while Slingo fans have a dedicated category for the slot/bingo hybrids. Bingo lovers also have a dedicated area for all bingo games.
MRQ Casino provides helpful information on each game type, listing the best RTP and top payout games and the game rules. RNG games are available for free play, allowing you to experience the game without financial risk.
Live Casino
At MRQ Casino, a dazzling array of live dealer games await courtesy of esteemed providers like Evolution Gaming and Pragmatic Play. Real-time, high-definition streaming imbues a sense of immersion, replicating the authentic casino atmosphere. Engage in conversation with the dealer and fellow players through the interactive chat feature. A plethora of live gaming options, including blackjack, roulette, baccarat, poker, game shows, and timeless classics, are on offer, complete with adjustable table limits and exclusive VIP access.
User Experience
MRQ Casino presents an eye-catching, user-friendly gaming environment. The platform is designed for navigational ease and caters to novices and seasoned players alike. Soft hues and captivating visuals characterize the website, seamlessly transitioning to a mobile format on iOS and Android devices. For on-the-go gamers, a dedicated mobile app is available for smartphones and tablets.
Registering is a breeze, requiring less than two minutes to complete. Once signed up, you can claim the welcome bonus and establish deposit limits.
Bonuses
MRQ Casino welcomes new players with 20 Free Spins upon their first deposit, redeemable on Play N Go’s “Book of Dead” slot. Each spin, valued at £0.10, comes without wagering requirements, allowing you to retain your winnings without constraints.
The promotions page showcases a variety of extras, including tournaments and giveaways. The casino’s emphasis on wager-free rewards grants players greater control over their gaming experience. This philosophy ensures that you won’t be mired in wagering bonus funds before being able to cash out your winnings.
Banking
MRQ Casino supports payments in British Pounds and offers a variety of trusted and convenient payment options. Deposits can be made using Visa or Mastercard bank cards, PayPal eWallet, traditional bank transfers, or Pay by Mobile, which adds the deposit to your monthly phone bill. SSL encryption technology protects all deposit and withdrawal transactions; no transaction processing fees apply.
Deposits are instant, while withdrawal times vary between payment methods. PayPal withdrawals generally take up to two days, while bank cards can take up to five working days. The payment process is user-friendly and secure, providing a smooth experience without any complications.
Withdrawal Fees and Limits
Payment Method
Withdrawal Amount
Time
Visa
£20 min
1-3 days
Mastercard
£20 min
1-3 days
Maestro
£20 min
1-3 days
PayPal
£20 min
Within 24 hours
Pay by Mobile
N/A
N/A
Deposit Fees and Limits
Payment Method
Deposit Amount
Deposit Time
Visa
£10 min
Instant
Mastercard
£10 min
Instant
Maestro
£10 min
Instant
PayPal
£10 min
Instant
Pay by Mobile
£5 min
Instant
MRQ Casino Trustpilot Score Comparison
Casino Name
Trustpilot Score
Number of Reviews
MRQ Casino
3.8
5,800
PlayOJO Casino
2.8
N/A
32 Red Casino
2.2
N/A
Mr. Green Casino
1.7
N/A
Player Reviews
MRQ Casino receives mainly positive reviews, with 61% of reviewers awarding it five stars. Many top reviews commend the customer support agents and gaming content:
“Fantastic customer service from Sam at Mr. Q today, probably the best support I’ve had from the company since I joined. Thanks, Sam, great job.”
“Ester dealt with my inquiry quickly and very politely. Top star customer service, will defo visit again.”
“Always surprised with the new games you put on. Great individual games, e.g., Squids in. Payout always within the hour. Had a nice win on my birthday of £120.”
However, 17% of the total Trustpilot comments are negative 1-star reviews, mainly emphasizing inconsistent withdrawal times:
“Despite sending in all my initial info, plus further documents they asked for a week later, I am still waiting to receive my withdrawal.”
“I’ve recently joined MrQ, and I made a withdrawal, and this is still pending, and it’s been two weeks now.”
The UKGC monitors licensed casino sites to ensure compliance with rules and regulations. Operators who fail to adhere to strict regulations may face significant fines. MRQ Casino aims to stay compliant with the UKGC and address customer complaints. Although they respond to some negative reviews with alternative solutions, they don’t reply to every negative review, even detailed ones.
While MRQ Casino could enhance its customer experience for dissatisfied users, it’s essential to note that gambling brands often face criticism from frustrated customers.
Terms & Conditions
Players must be at least 18 years old and reside in an eligible jurisdiction to use the website.
MRQ is not liable for any damages or losses due to technical issues or unauthorized access.
MRQ reserves the right to close accounts, withhold winnings, or refuse services at its discretion.
Promotions and bonuses are subject to both general and promotion-specific terms; the latter takes precedence in case of conflict.
Prizes and winnings from promotions are paid in cash, without wagering requirements, and may be withdrawn at any time.
MRQ may withhold prizes from ineligible accounts or revoke winnings due to promotional abuse or prohibited activities.
Large wins may be subject to security checks and validations by the game provider before release.
During time-outs or self-exclusions, MRQ will cease sending marketing materials and may withhold promotions due to safer gambling concerns.
Responsible Gambling
When examining MrQ Casino, one can’t help but notice their fervent dedication to responsible gambling. They’ve taken a proactive stance, providing many tools and resources to aid players in mastering their gaming habits. Among these are:
Deposit limits, curbing overspending,
Reality checks, offering a dose of perspective,
Time-out periods, for brief interludes,
Self-exclusion options, allowing for extended breaks.
What’s more, MrQ Casino doesn’t stop there. Their commitment to safer gambling practices encompasses a specially designed page brimming with advice on managing gambling behaviours. Additionally, this resource acts as a conduit to external support organizations, assisting those needing extra help.
MrQ Casino actively encourages responsible play, and implementing these diverse strategies underscores their genuine concern for player well-being. Consequently, they’ve fostered an environment where patrons can indulge in gaming while maintaining a healthy and enjoyable balance.
For more information on responsible gambling and online casino strategies, check out these resources:
Remember to play responsibly and have fun exploring MRQ Casino!
Compatible devices
VIP Program
MRQ Casino does not have a standalone VIP program that rewards player activity. The casino prefers to reward all players equally, with wager-free extras and a good quality experience.
Customer Support
At MRQ Casino, you’ll find an array of assistance channels to suit your needs, encompassing everything from lightning-fast live chat and electronic mail to good old-fashioned snail mail. Staffed by adept, cordial, and well-informed agents, the support team is at your service every day from the break of dawn at 8:00 a.m. until the evening twilight at 8:00 p.m.
In addition to this, there is a comprehensive FAQ section that addresses a medley of inquiries, spanning topics such as monetary transactions, enticing promotional offers, and pesky technical quandaries.
Nevertheless, one must note that a potential hiccup arises from the support services drawing to a close at 8:00 p.m., which may leave some gamers in a bind during peak playtime.
To play at MRQ Casino, you need to be a UK resident and be over the age of 18. It’s also worth noting that you must verify your account by providing government-issued documentation.
How does MrQ verify player accounts?
You will need to verify your account before you can complete a withdrawal. You will need to send in proof of address and ID. This can be a utility bill and a copy of your driver's license or Passport.
What are MrQ's deposit and withdrawal limits?
At MRQ Casino, you can deposit as little as £10 and withdraw as little as £20.
How can players self-exclude or set limits at MrQ?
MRQ Casino has a dedicated section within your account to set up daily, weekly, or monthly account limits and apply for a self-exclusion or Reality Check.
How does MrQ prevent fraud and ensure fair gaming?
MRQ Casino has the best security and a water-tight privacy policy; all players must verify their accounts.
What is MrQ's policy on dormant and inactive accounts?
If your account is dormant for a certain period, the account will be shut down, and you will need to contact the customer support team to make the account active again.
Preston Davis is a gambling writer based in London. He's always on the lookout for new Online casinos, bonuses, and games to write about - so you can be sure he's on top of any news as soon as it breaks. Preston takes his work seriously but likes to have fun too - which is why he thoroughly tests everything he reviews before giving his final verdict. Preston enjoys spending time with his wife and two young children when he's not writing or playing games.
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