HeySpin Casino combines online convenience with a selection reflecting its solid gaming foundation. It's trusted, with a broad game range and regular bonuses. However, it's wise to read the fine print on promotions, and remember, customer support isn't round-the-clock.
18+. New Players Only. Min. deposit £20. Max bonus allowed is £25. Offer duration upon receiving is valid for 2 weeks (14 days). Max Win from spins is £100. 35x wagering applies both for bonus and spins part. Spins are credited on specific games (Starburst). Spins expire after 24 hours if unused. Full T&Cs Apply.
We've conducted an exhaustive review of HeySpin Casino, assigning it a commendable High Safety Index, which speaks to its standing as an outstanding gaming hub. Our analysis dives deep into the casino's operations, scrutinizing aspects like player grievances, revenue scales, the authenticity of licensing, integrity of the games, calibre of customer support, and the equitability of terms. We've also examined withdrawal ceilings and victory caps, amongst other criteria.
HeySpin Casino is part of a network of related gaming sites, and its stature is somewhat shaped by this family of casinos. So, for players curious about the reliability and legitimacy of HeySpin, or questioning if it falls short of being trustworthy, our detailed review is the go-to resource for clarity.
In terms of size and financial health, HeySpin Casino stands tall as a significant player in the online casino landscape, boasting substantial revenue and a solid player base. The financial robustness of a casino is crucial, as larger casinos are generally capable of handling substantial payouts without a hiccup, whereas their smaller counterparts might face challenges in the event of massive wins.
Upon our review, we found that HeySpin Casino maintains a high safety index, indicative of its secure and fair operations. We considered various aspects including player complaints, revenue, licensing, game authenticity, customer support, and fairness of terms. Despite having a large revenue base and player community, we noted a complaint related to an associated casino and some potentially unfair bonus terms. It’s recommended to carefully review the terms and conditions, especially regarding bonuses. Overall, HeySpin Casino appears to be a very good choice for players looking for a trustworthy online gaming experience.
Bonuses
Welcome Bonus:
Match: 100% up to £25 on first deposit.
Term to be aware of: Wagering requirement of 35x the bonus amount must be met within 21 days.
Free Spins:
Offer: 25 spins on Starburst slot.
Term to be aware of: Spins expire after 1 day; winnings require 35x wagering.
Winnings Cap:
Restriction: Maximum winnings from bonus or spins capped at £100.
Term to be aware of: Winnings over £100 are nullified and won’t be recorded or withdrawn.
Withdrawal Terms:
Note: Deposits can be withdrawn before meeting wagering requirements, resulting in bonus and winnings forfeiture.
Term to be aware of: To withdraw deposit funds, contact support if wagering isn’t completed.
Game Weightings:
Consideration: Different games contribute variably to the wagering requirements.
Term to be aware of: Some games may contribute less or nothing to meeting wagering thresholds.
Game Variety
HeySpin Casino features a vast library with 1,600 games from over 50 developers, including industry giants and indie studios. Its slot selection exceeds 1,500 titles, enriched by Pariplay’s offerings like Rumble Rhino, which supports rhino conservation with its profits.
The platform regularly updates with fresh titles like Pragmatic Play’s Crown of Fire, ensuring the “New” section always has the latest games. Despite lacking filters for progressive jackpots and specific table games, the modest collection of under 60 table games is easy to navigate.
Live casino enthusiasts have nearly 150 options from leading providers like Evolution Gaming, with a variety of stakes and games, all sorted by type for convenient browsing.
Mobile Casino
HeySpin’s app offers stunning visuals but is hampered by sluggish gameplay mechanics. The constant delays and pop-ups hinder user experience.
While the app tries to counteract currency drain with side tasks, frequent updates have diminished play enjoyment. Addressing these concerns can significantly enhance the overall user experience.
Pros:
Well-Designed Mobile Interface: The mobile site sports a simple and accessible design, with a black background and white text, ensuring easy navigation and a sleek appearance.
Optimized for Performance: The mobile site loads quickly, thanks to the use of modern technology and a lack of heavy animations, resulting in no lag during gameplay.
Full Feature Accessibility: Despite the absence of a dedicated app, the mobile-optimized website contains all the features necessary for a complete gaming experience.
Seamless Transition from Desktop: The mobile version mirrors the desktop experience, including the same promotions, games, and support1.
Cons:
No Dedicated Mobile App: There is no native app available for HeySpin Casino, which could be a drawback for users who prefer apps over browser-based mobile gaming2.
Altered Layout on Mobile: Some users might need to adjust to the different placement of links and menus, redesigned to suit smaller screens1.
Verdict: The HeySpin Casino mobile site is neatly optimized for smartphones, working smoothly on both Android and iOS via standard mobile browsers. It offers the complete range of games without the need for a dedicated app.
Operation on Android and iOS:
For both Android and iOS users, the HeySpin Casino mobile site operates smoothly when accessed through a mobile browser. The absence of an app does not hinder functionality; the mobile site’s design ensures that games run smoothly, and the overall user experience is akin to that on a desktop, with the added convenience of playing anywhere at any time.
live casino
HeySpin Casino’s live casino section is noted for its well-organized lobby, offering a diverse range of games. Here’s a structured overview of what players might like and dislike:
What We Liked 👍
Diverse Game Selection: With over 100 live games, including roulette, blackjack, baccarat, sic bo, Dream Catcher, Crazy Time, and more, there’s no shortage of options for player.
Organized Lobby: The lobby is neatly categorized, making it easy to find games and view the number of players, as well as minimum and maximum stakes.
Reputable Software Providers: HeySpin collaborates with reliable software suppliers, ensuring a high-quality gaming experience.
What We Didn’t Like 👎
No Dedicated Live Casino App: There’s no specific mobile app for the live casino, which might disappoint those preferring a dedicated mobile applicatione.
Limited Promotions: The live casino section has limited promotions, which may not appeal to bonus-focused players.
Verdict: HeySpin Live Casino delivers a gaming experience that matches what you’d find in a top-notch casino. Gamers can dive into a range of live dealer games, all from top-notch software providers, which means a lot of different games of good quality. The fact that there aren’t special bonuses just for live casino games and no special app might be a downside for some. However, the overall experience of playing live dealer games at HeySpin Casino aims to fulfill what players look for when they want the excitement of playing in real-time, just like at a casino.
Games Suppliers
HeySpin Casino offers an extensive array of games supplied by leading software developers in the industry. With over 2,000 titles available, the platform ensures diversity and quality across various gaming categories.
Game Suppliers Include:
NetEnt: Known for its innovative and high-quality slot games.
Play’n GO: Offers a variety of themed slots with diverse reel and payline configurations.
Pragmatic Play: Provides a selection of engaging online slots.
These suppliers are part of a broader array of game developers that contribute to the casino’s vast library, ensuring that players have access to a wide range of gaming experiences, from slots to jackpots, as well as classic table games like Blackjack, Roulette, Baccarat, and Video Poker.
Responsible Gambling
The brand offers the following responsible gambling tools:
Deposit limits
Time reminders
Self-exclusion options
Reality check function
Access to external support organizations
Payment Methods
Payment Method
Deposit Time (Days)
Withdrawal Time (Business Days)
Available Currencies
Visa
Instant
0-6
£
Bank Transfer
Instant
2-6
£
Trustly
Instant
0-4
£
PayPal
Instant
0-2
£
AstroPay
Instant
3
£
MuchBetter
Instant
0-2
£
Skrill
Instant
0-2
£
PaySafeCard
Instant
n/a
Players Reviews
In the following segment, we’ve gathered an assortment of the most influential customer testimonials. These are drawn from Trustpilot, a variety of other review sites, and responses acquired through our own feedback channel.
👍 Positive Reviews
Title: “Generous Promotions and Bonuses” Rating: ★★★★★ Review: They are generous in promotions and bonuses. I feel comfortable depositing my money with them as games don’t seem rigged. Would appreciate more extended betting markets and instant withdrawals though.
Title: “Good Experience, Looking Forward to More” Rating: ★★★★★ Review: Visited their casino in Leeds. It was an enjoyable evening, lovely food, and a fantastic range of slot games. Despite losing a bit of its old sparkle, I still love Hey Spin Casino.
Title: “Fast Withdrawal and Reliable” Rating: ★★★★★ Review: Joined only a week ago, deposited £20 and won £100. The withdrawal was in my bank within 10 minutes. Great site, and I highly recommend it for super quick withdrawals.
👎 Negative Reviews
Title: “Long Withdrawal Process” Rating: ★★★ Review: Unpaid money and 15 working days for them to look at it if I’m lucky £307 and I have to wait longer than three weeks is disgusting. Changed my rating to 3 stars after finally getting my money, but no one should have to wait that long.
Title: “Customer Service and Delayed Payouts” Rating: ★★★ Review: Started with a good experience but disappointed with the delayed withdrawal. Couldn’t confirm exact timeframes for my withdrawal, even though the website says 24hrs for PayPal withdrawal. This issue needs to be addressed.
Title: “Poor Customer Support and Disappearing Promos” Rating: ★★★ Review: I liked Hey Spin until their promos disappeared. Live chat advisor encouraged me to send screenshots of wins as they couldn’t find anything. But there’s been no reply because they’re not accepting queries this way or responding. Awful service.
Preston Davis is a gambling writer based in London. He's always on the lookout for new Online casinos, bonuses, and games to write about - so you can be sure he's on top of any news as soon as it breaks. Preston takes his work seriously but likes to have fun too - which is why he thoroughly tests everything he reviews before giving his final verdict. Preston enjoys spending time with his wife and two young children when he's not writing or playing games.
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