Grosvenor Casino is a trustworthy online gaming site with diverse options, rooted in its association with brick-and-mortar casinos. Its vast game selection, strong credibility, and regular promotions make it a recommended choice. However, keep an eye on the bonus terms, and note that customer service isn't available 24/7.
Established in 2007, Grosvenor Casino is one of the biggest online casinos, with annual revenue exceeding $100,000,0001. It is known for its comprehensive and diverse gaming options, which include slots, roulette, blackjack, betting, video poker, bingo, baccarat, jackpot games, live games, poker, craps and dice, scratch cards, and eSports betting. The platform provides games from multiple software providers, including Microgaming, NetEnt, IGT, Williams Interactive, Novomatic, Ash Gaming, and NextGen Gaming.
|📅 Year Established||1970 (physical casinos), online launch year not specified|
|🃏 Games Offered||Slots, Live Casino, Blackjack, Roulette, Poker, Baccarat, Sports Betting|
|📱💻🖥️ Compatible Devices||iOS, Android, Windows|
|📆 Payout Days||1-3 business days (this can vary)|
|🛡️ Gambling Authority||UK Gambling Commission, Alderney Gambling Control Commission|
|👤 Owner||The Rank Group|
|🎮 Number of Games||600+ Live Games 40+|
|💻 Software||IGT, Novomatic, Playtech, and more|
|💹 Payout Percentage||97.15%|
|💰 Max Jackpot||up to £250,000||💌 Customer Support||Live Chat, Email, Phone|
Grosvenor Casino is dedicated to delivering a secure and safe environment for its punters. The casino employs various security protocols to safeguard player information, including:
SSL encryption: Grosvenor Casino uses SSL encryption to secure player data when transferred over the internet. This ensures that your personal and financial details are encrypted and cannot be deciphered by unauthorised third parties.
Firewalls: Grosvenor Casino employs firewalls to guard its computer systems against unauthorised access. This aids in preventing hackers from gaining access to player information.
Frequent security audits: Grosvenor Casino routinely undergoes security audits by independent security firms. This assists in verifying that the casino’s security protocols are effective.
Beyond its security precautions, Grosvenor Casino is equally dedicated to fair play. The casino’s games are all independently vetted by respected testing agencies, such as eCOGRA. This assures that the games are fair and that the outcomes are random.
Grosvenor Casino is also a member of the GamCare association, a prominent organisation in the realm of responsible gambling. This signifies that the casino provides players with information and resources about responsible gambling.
Grosvenor Casino takes the issues of security and fair play very seriously. The casino employs various security protocols to safeguard player information, and its games are all independently vetted to ensure their fairness. Grosvenor Casino is a sound choice if you are searching for a secure and safe online casino.
New to Grosvenor Casino? Kick off your gaming adventure with a generous welcome offer. Upon your first deposit, an investment of £20 will let you play with £50. Do keep in mind that this bonus applies only to new customers and specific games, and there are wagering requirements to meet. It’s a splendid opportunity to expand your playtime and enhance your winning potential.
Terms & Conditions
For those making their first deposit within January, you’ll be automatically entered into the £2,500 prize draw. Just ensure you opt-in and deposit at least £20. With a maximum reward of £500 and 30x wagering, this draw offers a great chance to add to your winnings early on.
Terms & Conditions
Enjoy daily deals tailored just for you. These offers change daily, giving you a fresh opportunity to score bonuses each time you play. Be sure to visit the daily promotional page to uncover the treat that awaits you.
Terms & Conditions
Every day, you can win prizes at no extra cost. Match pairs within 60 seconds, and you could win instantly! Terms and conditions apply, so be sure to check them out.
Terms & Conditions
If sports betting is your preference, Grosvenor Casino has you covered with various promotional offers. Play a daily scratch card to win prizes or enjoy cash back on selected races and meetings. The Grosvenor Insured Acca also provides a free bet if one leg of your accumulator bet loses. Remember to look at the specific terms for each offer.
For those just starting out at Grosvenor Casinos, a warm welcome awaits. Upon making your first online deposit of £20 or more, you’ll receive a bonus of £30. Please note that this bonus has specific terms and conditions, including wagering requirements.
The casino team at Grosvenor regularly crafts exciting promotions to keep your gaming experience fresh and thrilling. With seasonal offers and sports promos aligned with popular events, there’s always something new to look forward to.
Use the code: 20FREESPINS. Launch ‘Well of Wilds Megaways’. Revel in 20 complimentary spins!
Grosvenor Casino provides an extraordinary assortment of jackpot categories within their online slot games, each boasting unique characteristics and opportunities for victory.
These jackpots can greatly augment the overall gaming experience, affording opportunities to secure substantial rewards beyond standard game wins. Below is an overview of the diverse jackpot types available at Grosvenor Casino:
Online Jackpot Slots
|Method||Min Deposit||Max Deposit||Processing Time||Fee|
|£5||£10,000||1-3 working days||None|
|Method||Min Withdrawal||Max Withdrawal||Processing Time||Fee|
|£10||£10,000||1-3 working days||None|
|£10||£10,000||1-3 working days||None|
|£10||£10,000||3-5 working days||None|
In the following segment, we’ve gathered an assortment of the most influential customer testimonials. These are drawn from Trustpilot, a variety of other review sites, and responses acquired through our own feedback channel.
Title: “Generous Promotions and Bonuses”
Rating: ★★★★★Review: They are generous in promotions and bonuses. I feel comfortable depositing my money with them as games don’t seem rigged. Would appreciate more extended betting markets and instant withdrawals though.
Title: “Good Experience, Looking Forward to More”
Review: Visited their casino in Leeds. It was an enjoyable evening, lovely food, and a fantastic range of slot games. Despite losing a bit of its old sparkle, I still love Grosvenor Casino.
Title: “Fast Withdrawal and Reliable”
Review: Joined only a week ago, deposited £20 and won £100. The withdrawal was in my bank within 10 minutes. Great site, and I highly recommend it for super quick withdrawals.
Title: “Long Withdrawal Process”
Review: Unpaid money and 15 working days for them to look at it if I’m lucky £307 and I have to wait longer than three weeks is disgusting. Changed my rating to 3 stars after finally getting my money, but no one should have to wait that long.
Title: “Customer Service and Delayed Payouts”
Review: Started with a good experience but disappointed with the delayed withdrawal. Couldn’t confirm exact timeframes for my withdrawal, even though the website says 24hrs for PayPal withdrawal. This issue needs to be addressed.
Title: “Poor Customer Support and Disappearing Promos”
Review: I liked Grosvenor until their promos disappeared. Live chat advisor encouraged me to send screenshots of wins as they couldn’t find anything. But there’s been no reply because they’re not accepting queries this way or responding. Awful service.
Grosvenor Casino, part of the Rank Group, is deeply committed to Responsible Gambling in the UK. They have a strong suite of tools and strategies in place to help players gamble safely and responsibly. These include limit-setting tools, self-assessment and self-exclusion options. Their focus is on ensuring gambling remains a source of enjoyment, not a cause of worry, for all their players.
|✓ Setting Limits||This feature lets players limit the amount of money or time they spend gambling, preventing excessive play.|
|✓ Self-Assessment||An online tool that helps players identify if they are at risk of developing a gambling problem.|
|✓ Self-Exclusion||This option enables a player to voluntarily exclude themselves from all gambling activities for a specified period.|
|✓ Reality Check||A tool that provides alerts at set intervals to keep track of the time spent gambling.|
|✓ Time Out||This feature allows players to take short breaks from gambling.|
|✓ Safer Gambling Staff Training||Staff members are trained to spot signs of problem gambling to offer timely support.|
|✗ Direct Gambling Blocking||Grosvenor doesn’t offer tools to block gambling transactions on bank accounts or credit cards.|
|Feature||Grosvenor Casino||Royal Casino||Empire Casino|
|Live Dealer Games||✅||❌||✅|
|24/7 Customer Service||✅||❌||✅|
|Mobile App Available||✅||✅||❌|
|Variety of Slot Games||✅||✅||✅|
|License and Regulation||✅||✅||✅|
|Local Physical Presence||✅||❌||✅|
Grosvenor Casino makes the signup process a breeze. The entire procedure can be finished in under five minutes. To sign up, follow these five steps:
You'll be asked if you are a new member or an existing club member. Select "New Member". Enter your email address and acknowledge that you are at least 18 years old and have read and accepted the Terms and Conditions.
After filling out all the necessary details, click the 'Register' button to complete the process.
The Grosvenor Casinos membership offers a host of compelling benefits. With one account, you can access your funds online or at any of their 52 physical venues across the UK. The seamless transfer of funds between online and in-person platforms ensures flexibility and convenience.
Upon joining, you're granted fast-track entry into casinos, instant cash access, and the ability to set personal gaming limits. This feature offers a responsible way to manage your play, providing an advantage often missed in gaming services.
The membership boasts attractive welcome offers. Online, deposit £20 and play with £50 on your first deposit. For first-time casino visitors, up to £40 is offered to play with on slots, for an initial spend of up to £20.
Online members may participate in exclusive poker tournaments with a chance to win up to £1,000 in tickets.
Grosvenor's clear terms and conditions and readily available assistance make this membership an excellent choice, whether you're a seasoned player or a novice. This package offers flexibility, convenience, and attractive benefits. Upgrade today for a heightened gaming experience.
|G1 Terms and Conditions||The main agreement binding your usage of G1, its products and services.|
|Your Responsibilities||A list of responsibilities that users are expected to uphold, including legal age, mental capacity, one account policy etc.|
|Responsible Gambling and Self-Exclusion||G1 encourages responsible gambling and provides options for self-exclusion in case you want to take an enforced break from gaming.|
|Customer Services||Methods to contact G1’s customer services for any questions or complaints.|
|Deposits, withdrawals and protection of funds||Terms and conditions governing deposits to or withdrawals from your G1, and how funds are protected.|
|Use of G1 in-Club||Details on how you can use your G1 in-Club for deposits, withdrawals and transferring funds.|
|Bonusing||Rules for bonuses added to your G1 as part of a promotion or competition.|
|Exclusions and Limitations of Liability||Details on the risks you accept by using G1’s services, and the limitations on their liability.|
Our experience with Grosvenor Casino’s customer service was impressive. They are consistently available 24/7, responding promptly, often within a day, with their representatives using native English, ensuring effective communication.
Their broad range of knowledge on various subjects guarantees solutions to issues.
Contact methods include:
Their comprehensive FAQ section is an added bonus, packed with valuable information. Our interaction with Grosvenor Casino’s customer service was excellent, significantly enriching our overall gaming experience.
You can deposit funds to your G1 at the Cash Desk by cash, debit card, chips, gaming plaques, verified winners cheques, and TITO. You can also deposit via slots or electronic roulette, or via a TITO ticket inserted into a Gaming Machine.
Yes, a processing fee of up to £5 may be charged for bank transfer withdrawals
Withdrawals can be obtained from the G1 at the Cash Desk, subject to the Club’s operational withdrawal limit and the customer's status. A person can also withdraw more than the Club’s operational limits by contacting the Customer Services team.
Yes, for security purposes, one may be requested to provide suitable proof of ID. Additionally, credit card or e-wallet deposits to the G1 may not be accessed or withdrawn in-Club.
Grosvenor casino encourages players to play responsibly within their financial means. Features available in the G1 account include setting a deposit limit and, for website usage, reality checks such as an hourly reminder of time spent on the site. The casino also urges caution with the use of 'windfall' amounts for gambling.
Self-exclusion requests can take up to 72 hours to process and action from the point of submission. Individuals have the option to exclude themselves from either the clubs, the website, or both channels.
To open an account with Grosvenor Casino, you will need to provide your name, address, date of birth, country of residence, email address, and telephone number.
What Information Does A Casino Track On You?
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Preston Davis is a gambling writer based in London. He's always on the lookout for new Online casinos, bonuses, and games to write about - so you can be sure he's on top of any news as soon as it breaks. Preston takes his work seriously but likes to have fun too - which is why he thoroughly tests everything he reviews before giving his final verdict. Preston enjoys spending time with his wife and two young children when he's not writing or playing games.