Grosvenor Casino is a trustworthy online gaming site with diverse options, rooted in its association with brick-and-mortar casinos. Its vast game selection, strong credibility, and regular promotions make it a recommended choice. However, keep an eye on the bonus terms, and note that customer service isn't available 24/7.
High Safety Index indicating it's a safe place to play
Large revenue and player base ensures reliable payouts
Credibility from connections to land-based casinos
Vast game selection from 25+ premier software providers
Cons
Has received player complaints and black points
Some Bonus Terms and Conditions are unfair to players
Live chat support is not available 24/7
Not all games are available across all platforms
Casino Information
Established in 2007, Grosvenor Casino is one of the biggest online casinos, with annual revenue exceeding $100,000,0001. It is known for its comprehensive and diverse gaming options, which include slots, roulette, blackjack, betting, video poker, bingo, baccarat, jackpot games, live games, poker, craps and dice, scratch cards, and eSports betting. The platform provides games from multiple software providers, including Microgaming, NetEnt, IGT, Williams Interactive, Novomatic, Ash Gaming, and NextGen Gaming.
Grosvenor Casino is dedicated to delivering a secure and safe environment for its punters. The casino employs various security protocols to safeguard player information, including:
SSL encryption: Grosvenor Casino uses SSL encryption to secure player data when transferred over the internet. This ensures that your personal and financial details are encrypted and cannot be deciphered by unauthorised third parties.
Firewalls: Grosvenor Casino employs firewalls to guard its computer systems against unauthorised access. This aids in preventing hackers from gaining access to player information.
Frequent security audits: Grosvenor Casino routinely undergoes security audits by independent security firms. This assists in verifying that the casino’s security protocols are effective.
Beyond its security precautions, Grosvenor Casino is equally dedicated to fair play. The casino’s games are all independently vetted by respected testing agencies, such as eCOGRA. This assures that the games are fair and that the outcomes are random.
Grosvenor Casino is also a member of the GamCare association, a prominent organisation in the realm of responsible gambling. This signifies that the casino provides players with information and resources about responsible gambling.
Grosvenor Casino takes the issues of security and fair play very seriously. The casino employs various security protocols to safeguard player information, and its games are all independently vetted to ensure their fairness. Grosvenor Casino is a sound choice if you are searching for a secure and safe online casino.
Bonus Offers From Grosvenor Casino
🎁 WELCOME BONUS
New to Grosvenor Casino? Kick off your gaming adventure with a generous welcome offer. Upon your first deposit, an investment of £20 will let you play with £50. Do keep in mind that this bonus applies only to new customers and specific games, and there are wagering requirements to meet. It’s a splendid opportunity to expand your playtime and enhance your winning potential.
Terms & Conditions
Eligibility: The offer is open to all new Grosvenor Casinos customers who make a first eligible deposit online. If you claim this offer, you won’t be eligible for any other welcome offer.
Qualifying Deposit: To qualify, you must make a minimum of £20 first deposit. Upon doing so, you’ll receive a £30 casino games bonus. Not all games are included in this promotion, so be sure to check the excluded games list.
Wagering Requirements: The £30 bonus comes with wagering requirements of thirty times (30x) the deposit plus the bonus amount. The maximum amount that can be converted from bonus to cash is £2000. Different games contribute differently to the wagering requirements, so check the details carefully.
Validity Period: You have 30 days from when the £30 bonus is added to your account to meet the wagering requirements before the bonus expires and the remaining bonus balance is forfeited.
Withdrawal Rules: You can withdraw funds from your Cash Balance at any time. However, if you withdraw some or all funds from your Cash Balance, you will forfeit any funds that have not yet met the stated Wagering Requirements in your Bonus Balance.
🎁 NEW PLAYER PRIZE DRAW
For those making their first deposit within January, you’ll be automatically entered into the £2,500 prize draw. Just ensure you opt-in and deposit at least £20. With a maximum reward of £500 and 30x wagering, this draw offers a great chance to add to your winnings early on.
Terms & Conditions
Eligibility and Entry: The offer is open to new Grosvenor Casino customers aged 18 years or over. To participate, you must opt into the promotion and make a first deposit of at least £20 online, which earns you an entry into the £2,500 prize draw. Each additional deposit of £20 gets you one more entry, while deposits of £20 or more on a Monday will earn you five entries.
Prize Draw and Rewards: The draw takes place every Monday at midday UK time. One lucky winner will receive a £500 bonus, and 40 other winners will each get a £50 bonus. The bonuses will be credited within one week following the end of the promotional period.
Claiming the Bonus: To claim the bonus, winners must enter the code ‘WINCLAIM’ or ‘WINCLAIM50’ in your account’s ‘Promotion Code’ section of ‘My Bonuses’. The bonus will be available to claim for 3 days after being credited, and you have 7 days to fulfil any wagering requirements before the bonus expires.
Wagering Requirements: The bonus amount needs to be wagered 30 times before any winnings can be withdrawn. Stakes on eligible games contribute to the wagering requirements, but not all games are included, and some games contribute less than others, so be sure to check the details.
Withdrawal Rules: You can withdraw funds from your Cash Balance anytime. However, if you withdraw some or all funds from your Cash Balance, you will forfeit any funds in your Bonus Balance which have not yet met the stated wagering requirements.
🎁 TIME TO PLAY
Enjoy daily deals tailored just for you. These offers change daily, giving you a fresh opportunity to score bonuses each time you play. Be sure to visit the daily promotional page to uncover the treat that awaits you.
Terms & Conditions
Eligibility Criteria: Participants must be at least 18 years old and a new or existing player at GrosvenorCasinos.com. They should be able to view this promotion in their account’s “Promos” section.
Time Frame: This promotion runs from 00:00 UK time on Monday, 5 June 2023, until Sunday, 16 July 2023.
Wagering Requirements: Prizes awarded as Casino Bonuses have specific wagering restrictions. Participants must fulfill these within 72 hours from the date the bonus is added to the account; else the remaining bonus balance is forfeited.
Promotional Abuse: Grosvenor Casinos reserves the right to remove bonus funds and associated winnings if they identify abuse of the promotion, such as using promotional funds as part of syndicate play, manipulating game mechanics, or colluding with other players.
Document Verification: The promoter may ask for a valid proof of identity, such as a passport, to verify your identity, age, and residency at any point during the promotion. If unable to produce such documents, participants will be excluded from the Promotion and forfeit any prizes.
🎁 FREE TO PLAY PROMO
Every day, you can win prizes at no extra cost. Match pairs within 60 seconds, and you could win instantly! Terms and conditions apply, so be sure to check them out.
Terms & Conditions
Eligibility: Only new or existing players with GrosvenorCasinos.com, aged 18 years or over, can view the promotion in their account’s “Promos” section. The promotion runs from 00:00 UK time on Monday, 17 April 2023 until Sunday, 25 June 2023.
Gameplay and Prizes: Eligible players can play once per day during the promotional period, aiming to match all pairs before the timer ends. Prizes range from free spins, live casino bonuses, slot bonuses, sports free bets, weekly poker freeroll tickets, prize draw tickets, and a cash prize. The outcome of the selection is random.
Claiming Prizes: Prizes must be claimed on the same day as spinning/winning by 23:59, in the winning pop-up message by clicking “Accept Prize”. Each type of prize has specific claim requirements, validity periods, and wagering conditions.
Wagering Requirements: Free Spins have a wagering requirement of 1x, Live Casino Bonuses need to be wagered 3 times, and Slot Bonuses need to be wagered 30 times before any winnings can be withdrawn. Only certain games contribute to these wagering requirements.
Promotion Restrictions: The promotion cannot be used in conjunction with any other offer. Any suspicion of promotional abuse or violation of terms may result in the withdrawal or retraction of funds. The promoter reserves the right to cancel or amend the offer at anytime.
SPORTS PROMOTIONS
If sports betting is your preference, Grosvenor Casino has you covered with various promotional offers. Play a daily scratch card to win prizes or enjoy cash back on selected races and meetings. The Grosvenor Insured Acca also provides a free bet if one leg of your accumulator bet loses. Remember to look at the specific terms for each offer.
🎁 WELCOME BONUS FOR NEW PLAYERS
For those just starting out at Grosvenor Casinos, a warm welcome awaits. Upon making your first online deposit of £20 or more, you’ll receive a bonus of £30. Please note that this bonus has specific terms and conditions, including wagering requirements.
🎁 SEASONAL OFFERS & BONUS EVENTS
The casino team at Grosvenor regularly crafts exciting promotions to keep your gaming experience fresh and thrilling. With seasonal offers and sports promos aligned with popular events, there’s always something new to look forward to.
Grosvenor Casino Online Bonus Code
Use the code: 20FREESPINS. Launch ‘Well of Wilds Megaways’. Revel in 20 complimentary spins!
Grosvenor Casino Jackpot Types
Grosvenor Casino provides an extraordinary assortment of jackpot categories within their online slot games, each boasting unique characteristics and opportunities for victory.
These jackpots can greatly augment the overall gaming experience, affording opportunities to secure substantial rewards beyond standard game wins. Below is an overview of the diverse jackpot types available at Grosvenor Casino:
Online Jackpot Slots
A variety of online slots with both fixed and progressive jackpots.
Offer flexibility in choosing the type of jackpot players wish to play.
Progressive Jackpots
Jackpots increase with each game played and reset to a base amount when won.
The increase is influenced by the amount wagered during each game.
Must-Go Jackpots
These jackpots are programmed to drop before they reach a certain amount.
This feature adds an element of surprise as the jackpot can be triggered at any point.
King Jackpots
These are linked across multiple games, creating a larger collective prize pool.
A portion of the player’s stake (0.25% or more) contributes to the jackpot pool.
Jackpot King
A type of progressive jackpot that is linked across several games.
Between 0.50% and 1.00% of a player’s stake contributes to the progressive jackpot pool.
Mega Jackpots
These progressive jackpots reward higher bets with better odds of winning.
They feature a ‘second chance’ draw after non-winning spins, offering another opportunity to win the jackpot.
Daily Jackpots
These jackpots can be won once per day in addition to regular game wins.
The jackpot amount increases with each qualifying wager placed.
Payment Methods Supported By Grosvenor Casino
Method
Min Deposit
Max Deposit
Processing Time
Fee
£5
£10,000
Instant
None
£5
£10,000
Instant
None
£5
£10,000
24-48 hours
None
£10
£10,000
Instant
None
£5
£10,000
1-3 working days
None
Method
Min Withdrawal
Max Withdrawal
Processing Time
Fee
£10
£10,000
1-3 working days
None
£10
£10,000
1-3 working days
None
£10
£10,000
24 hours
None
£10
£10,000
3-5 working days
None
Players Reviews
In the following segment, we’ve gathered an assortment of the most influential customer testimonials. These are drawn from Trustpilot, a variety of other review sites, and responses acquired through our own feedback channel.
👍 Positive Reviews
Title: “Generous Promotions and Bonuses”
Rating: ★★★★★Review: They are generous in promotions and bonuses. I feel comfortable depositing my money with them as games don’t seem rigged. Would appreciate more extended betting markets and instant withdrawals though.
Title: “Good Experience, Looking Forward to More” Rating: ★★★★★
Review: Visited their casino in Leeds. It was an enjoyable evening, lovely food, and a fantastic range of slot games. Despite losing a bit of its old sparkle, I still love Grosvenor Casino.
Title: “Fast Withdrawal and Reliable”
Rating: ★★★★★
Review: Joined only a week ago, deposited £20 and won £100. The withdrawal was in my bank within 10 minutes. Great site, and I highly recommend it for super quick withdrawals.
👎 Negative Reviews
Title: “Long Withdrawal Process” Rating: ★★★
Review: Unpaid money and 15 working days for them to look at it if I’m lucky £307 and I have to wait longer than three weeks is disgusting. Changed my rating to 3 stars after finally getting my money, but no one should have to wait that long.
Title: “Customer Service and Delayed Payouts”
Rating: ★★★
Review: Started with a good experience but disappointed with the delayed withdrawal. Couldn’t confirm exact timeframes for my withdrawal, even though the website says 24hrs for PayPal withdrawal. This issue needs to be addressed.
Title: “Poor Customer Support and Disappearing Promos”
Rating: ★★★
Review: I liked Grosvenor until their promos disappeared. Live chat advisor encouraged me to send screenshots of wins as they couldn’t find anything. But there’s been no reply because they’re not accepting queries this way or responding. Awful service.
Responsible Gambling
Grosvenor Casino, part of the Rank Group, is deeply committed to Responsible Gambling in the UK. They have a strong suite of tools and strategies in place to help players gamble safely and responsibly. These include limit-setting tools, self-assessment and self-exclusion options. Their focus is on ensuring gambling remains a source of enjoyment, not a cause of worry, for all their players.
Tool
Description
✓ Setting Limits
This feature lets players limit the amount of money or time they spend gambling, preventing excessive play.
✓ Self-Assessment
An online tool that helps players identify if they are at risk of developing a gambling problem.
✓ Self-Exclusion
This option enables a player to voluntarily exclude themselves from all gambling activities for a specified period.
✓ Reality Check
A tool that provides alerts at set intervals to keep track of the time spent gambling.
✓ Time Out
This feature allows players to take short breaks from gambling.
✓ Safer Gambling Staff Training
Staff members are trained to spot signs of problem gambling to offer timely support.
✗ Direct Gambling Blocking
Grosvenor doesn’t offer tools to block gambling transactions on bank accounts or credit cards.
Grosvenor casinos Vs Other Casinos
Feature
Grosvenor Casino
Royal Casino
Empire Casino
Live Dealer Games
✅
❌
✅
Online Poker
✅
✅
✅
Sports Betting
❌
✅
✅
Loyalty Program
✅
✅
❌
24/7 Customer Service
✅
❌
✅
Mobile App Available
✅
✅
❌
Variety of Slot Games
✅
✅
✅
VIP Program
✅
❌
✅
License and Regulation
✅
✅
✅
Local Physical Presence
✅
❌
✅
How to sign up with Grosvenor casino
Grosvenor Casino makes the signup process a breeze. The entire procedure can be finished in under five minutes. To sign up, follow these five steps:
Visit the Grosvenor Casinos Homepage
Go to the Grosvenor Casinos homepage and click on the green "Join" button.
Enter Email and Confirm Age
You'll be asked if you are a new member or an existing club member. Select "New Member". Enter your email address and acknowledge that you are at least 18 years old and have read and accepted the Terms and Conditions.
Enter Account and Personal Details:
Username and Password: Create a unique username and a strong password for your account.
PIN: Choose a memorable 4-digit PIN code for accessing your account. This cannot be your year of birth or your birth date/month, and it cannot be made up of repeated or sequential digits (e.g., 1234).
Title, Name, and Date of Birth: Select your title (Mr, Miss, Mrs, Ms, Mx) and enter your first name, surname, and date of birth.
Mobile and Country: Provide your mobile number and select your country from the dropdown list.
Address: Start typing your address for results or enter it manually.
Set Your Contact Preferences: If you'd like to receive the latest offers and communications from Spin Casino, select your preferred contact methods (email, SMS, or both).
If you'd rather not receive these communications, select the 'I'd rather not' option.
Click 'Register': After filling out all the necessary details, click the 'Register' button to complete the process.
Click 'Register'
After filling out all the necessary details, click the 'Register' button to complete the process.
Compatible devices
Grosvenor Casinos Membership
The Grosvenor Casinos membership offers a host of compelling benefits. With one account, you can access your funds online or at any of their 52 physical venues across the UK. The seamless transfer of funds between online and in-person platforms ensures flexibility and convenience.
Upon joining, you're granted fast-track entry into casinos, instant cash access, and the ability to set personal gaming limits. This feature offers a responsible way to manage your play, providing an advantage often missed in gaming services.
The membership boasts attractive welcome offers. Online, deposit £20 and play with £50 on your first deposit. For first-time casino visitors, up to £40 is offered to play with on slots, for an initial spend of up to £20.
Online members may participate in exclusive poker tournaments with a chance to win up to £1,000 in tickets.
Grosvenor's clear terms and conditions and readily available assistance make this membership an excellent choice, whether you're a seasoned player or a novice. This package offers flexibility, convenience, and attractive benefits. Upgrade today for a heightened gaming experience.
The 10 most important terms of G1 Terms of Use
Term
Description
G1 Terms and Conditions
The main agreement binding your usage of G1, its products and services.
Your Responsibilities
A list of responsibilities that users are expected to uphold, including legal age, mental capacity, one account policy etc.
Verification, storage and use of personal information
G1 and its agencies may conduct verification checks on your personal details and use your details in accordance with the G1 Terms of Use.
Responsible Gambling and Self-Exclusion
G1 encourages responsible gambling and provides options for self-exclusion in case you want to take an enforced break from gaming.
Customer Services
Methods to contact G1’s customer services for any questions or complaints.
Deposits, withdrawals and protection of funds
Terms and conditions governing deposits to or withdrawals from your G1, and how funds are protected.
Use of G1 in-Club
Details on how you can use your G1 in-Club for deposits, withdrawals and transferring funds.
Bonusing
Rules for bonuses added to your G1 as part of a promotion or competition.
Exclusions and Limitations of Liability
Details on the risks you accept by using G1’s services, and the limitations on their liability.
Updates to G1 Terms of Use
Terms of Use may be updated and it’s your responsibility to regularly check for updates.
Customer Support
Our experience with Grosvenor Casino’s customer service was impressive. They are consistently available 24/7, responding promptly, often within a day, with their representatives using native English, ensuring effective communication.
Their broad range of knowledge on various subjects guarantees solutions to issues.
Contact methods include:
Live chat: Quick and easy, accessible via their website or mobile app.
Phone: A dedicated line at 0800 083 1990 for those preferring direct conversation.
Post: For traditional communication, letters can be sent to their Newbury address.
Their comprehensive FAQ section is an added bonus, packed with valuable information. Our interaction with Grosvenor Casino’s customer service was excellent, significantly enriching our overall gaming experience.
You can deposit funds to your G1 at the Cash Desk by cash, debit card, chips, gaming plaques, verified winners cheques, and TITO. You can also deposit via slots or electronic roulette, or via a TITO ticket inserted into a Gaming Machine.
Are there any fees for bank transfer withdrawals?
Yes, a processing fee of up to £5 may be charged for bank transfer withdrawals
How can one make withdrawals from the G1?
Withdrawals can be obtained from the G1 at the Cash Desk, subject to the Club’s operational withdrawal limit and the customer's status. A person can also withdraw more than the Club’s operational limits by contacting the Customer Services team.
Are there any restrictions or requirements when making withdrawals?
Yes, for security purposes, one may be requested to provide suitable proof of ID. Additionally, credit card or e-wallet deposits to the G1 may not be accessed or withdrawn in-Club.
How does the Grosvenor casino Online promote responsible gambling?
Grosvenor casino encourages players to play responsibly within their financial means. Features available in the G1 account include setting a deposit limit and, for website usage, reality checks such as an hourly reminder of time spent on the site. The casino also urges caution with the use of 'windfall' amounts for gambling.
What is the process for self-exclusion requests?
Self-exclusion requests can take up to 72 hours to process and action from the point of submission. Individuals have the option to exclude themselves from either the clubs, the website, or both channels.
What personal information is required to open an account with Grosvenor Casino?
To open an account with Grosvenor Casino, you will need to provide your name, address, date of birth, country of residence, email address, and telephone number.
Preston Davis is a gambling writer based in London. He's always on the lookout for new Online casinos, bonuses, and games to write about - so you can be sure he's on top of any news as soon as it breaks. Preston takes his work seriously but likes to have fun too - which is why he thoroughly tests everything he reviews before giving his final verdict. Preston enjoys spending time with his wife and two young children when he's not writing or playing games.
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